As your trusted source for all things mountain bike, we guarantee top quality in every product. All our wheelsets are hand-built by our expert team, ensuring optimal performance and durability. Your custom mountain bike wheels will not only boost your ride but also withstand the toughest terrains and the harshest conditions.
We stand behind our custom builds and we have high expectations for the work we do, but we also understand that sometimes things happen. Most manufacturers offer stellar warranties to cover against any defective product you may receive. Warranties only go so far to cover the expenses of a product failing, and they rarely cover the cost of rebuilding.
We’ve created a program to help with the out of pocket costs for customers that purchase custom wheels. If anything happens to your custom wheels ordered at Fanatik within the first year we’ll help you with the cost of rebuilding your wheels.
The First Month
If your wheel breaks within the first month (31 days from the assembly completion date) then we will cover 100% of the labor cost to rebuild your wheel. This does not include the cost of any components necessary to assemble the wheel.
Months 2-12
If your wheel breaks on or after day 32 post assembly but before 1 year (day 365) then we will offer a 50% discount on the labor for a rebuild of your Fanatik Custom Wheel. This again does not include the cost of any of the components necessary for the wheel rebuild.
Since we build wheels with reliability in mind we do not re-use spokes, nipples, or aluminum rims. Any of these products will need to be purchased when we rebuild your wheel and are not included in the discounted price.