Returns & Warranties
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Ordering online doesn't always go as planned so we've got you covered with our 30-day return policy. If you're not satisfied with the product, or if you just changed your mind, we'll happily refund your money, or offer store credit if you prefer, if it has been 30 days or less since the date of d...
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What should I do if my item was damaged during shipping?
Fanatik only sells new product unless specifically stated otherwise (rentals or scratch-n-dent). If any part of your order appears damaged or used, you may refuse the shipment upon delivery. If you are not home when the package is delivered, contact us to receive a call-tag for the damaged goods.... -
All full priced apparel and body protection items are eligible for FREE return shipping, for the first return, within the USA. This gives you peace of mind when ordering products that may not fit right. For all other products, we pay return shipping if the product is defective, if we shipped inc...
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What if my complete bike is the wrong size?
Nothing is more exciting than cracking open a box with your brand new bike inside, and nothing is worse than throwing a leg over it and realizing you ordered the wrong size. As long as the bike hasn't been ridden on a trail and appears in new condition, we will return the bike or frame and exchan... -
The Fanatik team is here to help! If you have trouble with a product purchased through Fanatik, please don't hesitate to bring it to our attention. Customers local to Bellingham, WA are encouraged to visit the shop and discuss the problem with our team. We will evaluate the issue and determine ...