Ordering online doesn't always go as planned so we've got you covered with our 30-day return policy. If you're not satisfied with the product, or if you just changed your mind, we'll happily refund your money, or offer store credit if you prefer, if it has been 30 days or less since the date of delivery of the product, or pick up from Fanatik. If the product was delivered or picked up more than 30 days prior to initiating a return, we can offer a refund of the purchase amount to either a gift card that can be used in-store or a gift card that can be used on our website. Products delivered or picked up over 60 days prior to initiating a return are not eligible for refund.
Exceptions to our return policy are custom bikes, custom wheels, and special order items. Since these items are specially built to your specifications, and/or specially ordered just for you, we are not able to offer a refund or credit. Of course, if one of these custom products was damaged in shipping, please contact us right away and we'll get you taken care of.
E-Bike Returns: Shipping lithium-ion batteries requires a lithium ion battery certification, so a shipping agent that can accommodate that is necessary. We are unable to issue return labels for these items and we have no way to determine what business in your location is certified, so you the customer, will need to accomplish this.
International customers may initiate a return through our returns portal but will not automatically receive a return label. We will need to send an invoice to cover the return shipping cost and the customer is responsible for any taxes and duties imposed. When the shipment is received at Fanatik, we will issue a refund minus these charges.
Please note, any product being returned must be in new condition with all original packaging. Items that are returned with damaged or missing packaging will be evaluated on a case by case basis.
We reserve the right to charge a restocking fee on all returns at our discretion.
To get started with a return, head over to our returns page at https://www.fanatikbike.com/returns and enter your email and order number. Your order number can be found in your order confirmation email.