Shipping
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We make it our mission to process orders as quickly as possible. Most orders placed by 1:30pm PST will ship out the same day. Certain items including complete and/or custom bikes and custom wheelsets generally require 5 weeks lead time before shipping. Any products that are backordered or preorde...
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Can I change my shipping address after my order has been placed?
Listed below are a few requirements that must be met in order to update a shipping address. Order must have been previously approved for shipping Order date is less than 14 days old Order has not been re-submitted for approval to ship Order has not had a previous update to the delivery address I... -
Can I change my shipping address after my order has been shipped?
A delivery address cannot be changed after the order has left our warehouse. We do this not only to protect ourselves against potentially fraudulent orders, but also to protect our customers. We sincerely apologize for this inconvenience and we hope our due diligence in these matters can be appre... -
Can I hold shipment on an order?
Yes, we can hold an order for up to 15 days after the time of purchase. Please contact us within 30 minutes of placing your order to ensure we put a hold on it in time. -
Do I need to pay import duties/taxes for my order?
Yes, customers are responsible for any import duties/taxes incurred at customs. We get lots of requests from customers asking us to reduce the declared value of their package. Please don't ask, we cannot do this because it's illegal. Your package must be declared at the full value paid at the tim... -
Do I need to sign for my package?
If the subtotal of your order is under $500, we will ship without a signature required upon delivery. If the subtotal of your order is $500 or more, you must select an option in the shopping cart to require a signature upon delivery or opt out. We recommend that you require signature confirmat... -
Do we ship orders outside the United States?
Yes, we ship orders to most countries. Currently we do not ship to Russia, Greece, or the United Kingdom due to restrictive import/customs laws. Every product will list whether or not it can be shipped outside of the United States directly above the 'Add To Cart' button. Customers are responsib... -
What should I do if my tracking number is not updating?
If the tracking info is not updating, please trying again in a few hours. It can take up to 24 hours for the tracking to be updated. -
Most orders $50 or more ship for free within the lower 48 United States. The shipping carrier used will be determined at our discretion when a free shipping method is selected. Orders containing sale/closeout products, oversized products such as wheels/frames/bike racks, as well as items being s...
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Shipping rates vary depending on product(s) ordered, your location, and the size/weight of the product. To view shipping rates/options, simply add the desired products to your cart and you can view shipping estimates from the cart before proceeding to checkout. In checkout, you will see all ship...
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Which shipping providers do we use?
We ship via FedEx, USPS, and UPS domestically and worldwide. When a customer selects our Standard Free shipping option, we use a shipping provider of our choice. We do our best to accommodate all customers so please add a note to your order if you have a shipping provider preference. -
Fanatik offers two methods for shipping complete bikes: Ship 'n Ride and Pro Pack. Most of the complete bikes we offer can only be shipped within the United States due to brand dealer policies. There are some exceptions so feel free to contact us to find out if a specific bike can be shipped to y...
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I think my package was lost in transit. What should I do?
If you believe your package has gone missing, please contact Fanatik customer service within 14 calendar days from your estimated delivery date. If your tracking number shows successful delivery, Fanatik will have fulfilled its obligation by successfully delivering to the address associated with... -
What happens if my order cannot be delivered?
If our shipping providers are unable to complete delivery of your order, the shipment will be returned to Fanatik. These reasons may include, but are not limited to: Incorrect address Unable to provide signature on delivery for packages over $300 Failure to pay duties and taxes Delivery refused... -
What is our shipping cutoff deadline?
We make it our mission to process orders as quickly as possible. Most orders placed by 1:30PM PST will ship out the same day. Certain items including complete and/or custom bikes and custom wheelsets generally require more than 10 days lead time before shipping. Any products that are backordered...