Generally you will receive your points within an hour of order placement. There are exceptions to this for certain types of purchases. This includes:
-custom wheel orders
-custom bike orders
-items that are either special ordered or backordered
-orders that require work completed by the service department
-any custom orders that require processing by customer service team
You will earn reward points for these types of orders when the order is shipped or the transaction is completed by our staff.
If you return an item, your reward points will be reduced accordingly to the amount earned on the purchase of the product. If you used reward points on the purchase of the item that is being returned, then the reward points will be added back to your account to be used on a future purchase.